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- Delivery options: Shipping to an Australian accost
- When will my book be dispatched from your warehouse?
- When volition my order make it?
- Tracking delivery
- International orders
- Delivery restrictions
- Problems with your delivery
Christmas Order Cut-off Dates
Due to increased need during the Christmas period, there may be some delays in shipment and commitment due to high traffic. The table below is a guide to our Christmas order cut-off dates, however please check your "ESTIMATED DELIVERY DATE" on all items ordered prior to checkout to ensure y'all receive your order past 24th Dec.
| In Stock Titles Next Day Delivery | To Order Dispatches in iv-5 days | To Society Dispatches in 5-fourteen days | To Society Dispatches in 14-21 days | |
|---|---|---|---|---|
| ORDER By 10th December | Social club BY 26th November | ORDER By 21st November | ORDER BY 12th November | |
| Society By 19th December | Social club BY 26th November | Social club By 21st November | Social club BY 12th November |
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Delivery options: Shipping to an Australian address
| Service | Price per order Australia wide | Commitment fourth dimension1 Subsequently acceleration |
|---|---|---|
| Saver Delivery (Tracked) via Australia post Items in order will be sent equally presently every bit they arrive in the warehouse. Order may come in multiple shipments, however you will simply be charged a flat fee. | $7.95 | ii-10 days afterward all items have arrived in the warehouse |
| Express Delivery2 (Tracked) via StarTrack Express3 Items in order will be sent via Express post as shortly as they get in in the warehouse. Lodge may come in multiple shipments, all the same you will only be charged a flat fee. | $14.95 | 1-2 days after each item has arrived in the warehouse |
ane The expected delivery period later the order has been dispatched via your chosen delivery method.
2 Express is not available on all items.
three Please note this service does not override the status timeframe "Dispatches in", and that the "Usually Dispatches In" timeframe still applies to all orders.
NB All our estimates are based on business concern days and assume that shipping and delivery don't occur on holidays and weekends.
When will my book exist dispatched from your warehouse?
One time we receive your order nosotros verify it, complete invoicing and prepare your item(s) before we dispatch them from our Sydney warehouse.
Y'all volition notice that each product page on the Web site includes an estimated delivery appointment range for Saver Delivery, as well as for Express Delivery if information technology is available for that production.
This Estimated Commitment date range is a combination of:
- the time to dispatch your order from our warehouse, and
- the fourth dimension taken to transport your society to you.
In improver to the estimated commitment date range, on the production folio you lot volition notice how long an item will take to be dispatched.
| Acceleration fourth dimension The fourth dimension it takes to verify the lodge, complete invoicing, ready your item(s) and dispatch. | Explanation The acceleration fourth dimension will depend on the status of your particular(due south) at our warehouse. | |
|---|---|---|
| Immediate download | Immediate download | Digital downloads only |
| Dispatches adjacent concern twenty-four hour period | Usually dispatches adjacent business solar day+ | In stock at our warehouse. |
| Dispatches in 4-5 business days | Commonly dispatches in 4-v business days+ | Club placed with supplier, estimated arrival time to warehouse is 4-5 business days. |
| Dispatches in 5-14 business organisation days | Ordinarily dispatches in 5-xiv business organisation days+ | Order placed with supplier, estimated arrival time to warehouse is 5-14 business days. |
+ All our estimates are based on concern days and assume that shipping and delivery don't occur on holidays and weekends.
When will my order make it?
The Estimate Delivery Date is when your order is expected to arrive at your called delivery location.
Once you have submitted your gild you will receive confirmation and status update emails.
- If y'all society multiple items and they are not all in stock, we will advise you of their anticipated arrival times.
- For items non readily bachelor, we'll provide ongoing estimated ship and delivery time frames.
- Once your order has been dispatched from our Sydney warehouse you volition receive an Order Shipped condition email. This will contain your tracking information
All our estimates are based on business organization days and presume that shipping and delivery don't occur on holidays and weekends.
Tracking commitment
Saver Delivery: Australia post
Australia Post deliveries can be tracked on route with eParcel. You can track your commitment by going to AusPost tracking and entering your tracking number - your Order Shipped email volition contain this data for each parcel.
- Delivery with Standard Commonwealth of australia Mail usually happens within two-10 business organisation days from fourth dimension of acceleration. Please be aware that the delivery time frame may vary co-ordinate to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe.
- If you take not received your commitment following the estimated timeframe, we advise you to contact your local mail service office first, every bit the parcel may be there pending your collection.
- If you have not received any data after contact with Commonwealth of australia Post, please contact us to confirm that the details for delivery logged with united states are correct. We will and so contact you lot with the appropriate activeness.
Express Delivery via StarTrack Express
You tin can rail your delivery by going to StartTrack tracking using your consignment number. The assignment number is emailed to you lot along with the invoice at the time of shipment.
- Please be enlightened that the commitment fourth dimension frame may vary according to the area of delivery - the approximate delivery time is usually between one-ii business days.
- For enquiries regarding the commitment of your order, contact Star Runway Customer Service on 13 23 45 - and quote the in a higher place assignment number.
- If yous have not received whatsoever information after contact with Star Rail, please contact us to ostend that the accost for delivery logged with usa are correct. We volition then contact you with the appropriate action.
International delivery
To rail orders sent by DHL, go to DHL tracking
International orders
Deliveries to destinations exterior Australia are made by DHL courier, and cannot exist made to post office boxes. Charges for international delivery destinations are available below. For international deliveries we will hold your guild until we can transport you lot all your items at once.
| Parcel Weight | New Zealand | Hong Kong | US & Canada | United Kingdom |
|---|---|---|---|---|
| Upwards to 1kg | $30 | $35 | $40 | $45 |
| 1.5kgs | $35 | $45 | $50 | $60 |
| 2kgs | $xl | $l | $60 | $70 |
| 2.5kgs | $45 | $60 | $70 | $fourscore |
| 3kgs | $50 | $65 | $75 | $90 |
| 3.5kgs | $55 | $75 | $85 | $100 |
| 4kgs | $sixty | $80 | $95 | $105 |
| 4.5kgs | $65 | $85 | $100 | $115 |
| 5kgs | $seventy | $95 | $110 | $125 |
If your society weighs more than i.0kg (2.2lb, roughly equivalent to 1 or 2 paperbacks), we'll let y'all know what your commitment charge will exist, and seek your approval before sending your lodge.
Please note that some countries may charge the recipient duties on the 'import' of parcels from time-to-time. As these charges are the responsibleness of the recipient, please check the customs service in your destination state to meet if charges are applicative.
To track orders sent by DHL, go to DHL tracking
Delivery restrictions
Remote areas: Please note that there may be a surcharge if shipping international orders to a remote area. You can cheque if the delivery address is in a remote area at DHL Remote Area Services.
Reshipping: If your club is returned to us by the delivery company due to wrong or insufficient delivery details, y'all will be charged the cost of reshipping the order. Please note that if the delivery accost is incorrect and the order has been shipped, depending on the commitment option selected we may not be able to modify the delivery address until the lodge has been returned.
Issues with your commitment
In the effect that the courier company fails to deliver your order due to invalid address data, they will return the order back to Dymocks Online.
Dymocks Online volition practice their best to ensure the information you have input is accurate. We cannot guarantee that your gild will make it at its destination if yous accept not provided correct address details and as much information equally possible to assist the couriers when delivering e.g. company proper noun, level, suite etc.
If your gild has not even so been shipped yous will need to send Dymocks Online an email advising the error and requesting a change in details. If your order has a condition of "packed" or "shipped" we will non exist able to guarantee whatsoever modify in shipping details.
Unfortunately, you volition exist liable for whatever costs incurred in return to sender parcels if the information you provided was inaccurate.
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